Returns, Refunds & Claims

Here’s everything you might want to know, all in one place.

Here’s everything you might want to know, all in one place.

Returns & Cancellations

How do I return an item that doesn’t work for my space?

Eligible items in original condition may be returned within 30 days of delivery.

Custom items, parts, and Final Sale products are not returnable.

Please contact our Concierge Team at rovexmaria@roveconcepts.com to arrange a return.

Can I delay shipping if I’m not ready to receive my order?

Yes, let us know before your order ships and we’ll work with you on a short-term hold. Extended storage may incur a fee.

How much does it cost to return my order?

Self-Arranged Return

If you are outside our fulfillment area, you will need to coordinate and book the return shipment independently using a carrier of your choice. All shipping arrangements, costs, and associated risks are the sole responsibility of the customer.

Assisted Return (Limited Availability)

If within our service area, we may coordinate curbside pickup only. Return fees are $99 per order, and will be deducted from the refund. Additional services may incur added fees. Please contact us directly to confirm if you are in an Assisted Return area.

When will my refund be processed?

Refunds are issued to the original payment method within 5 business days of return confirmation. Store credit will be applied if the original payment method is unavailable.

Claims & Incident Reports

What should I do if my item arrives damaged or defective?

Please inspect all items carefully at the time of delivery, even if you plan to store them. If damage is present, accept delivery and clearly note “damaged upon arrival” with the carrier. All claims must be reported to Rove Concepts within 3 days of receiving delivery.

Can I refuse delivery if there’s an issue?

We ask that you accept all items unless a piece is structurally damaged and cannot be used. In such cases, please take clear photographs of the damage, the packaging, and the product label before refusing the affected part only. Undamaged items must be accepted to avoid redelivery or storage fees.

How do I file a claim?

Email rovexmaria@roveconcepts.com within 3 days of delivery with:

Clear photos of the issue, including packaging and labels
A description of the problem
Late or incomplete claims may not be eligible for resolution.

What resolution options are available?

Depending on the situation, we may offer:

A replacement
A partial discount
Reimbursement for approved local repair

Once a resolution is confirmed, it cannot be changed or canceled. Labor and shipping costs may apply.

Can I request a return instead of a resolution?

If no resolution is accepted, a return may be requested under our return policy. If a return is approved, shipping costs will be deducted from the refund.