FAQ

Here’s everything you might want to know, all in one place.

FAQ

Here’s everything you might want to know, all in one place.

Order & Shipping

How long will it take to receive my order?

Orders take 1–4 business days to process before shipping. Once shipped, transit typically takes 1–3 weeks.

Delivery timelines vary based on your location and service level.

Can I choose my delivery date or time?

Once your order reaches the local delivery terminal, the carrier will reach out to you to schedule a convenient delivery window.

What shipping services does Rove Concepts offer?

We offer Standard free shipping. For those interested in White Glove, please contact us to discuss costs and availability.

Is assembly included in my delivery?

Assembly is included with White Glove service only. Standard delivery does not include unpacking, assembly, or debris removal.

My tracking says delivered, but I haven’t received my order—what should I do?

Please reach out to our Concierge Team at rovexmaria@roveconcepts.com within 24 hours. We'll work directly with the carrier to resolve the issue quickly.

How will I know when my order has shipped?

Once your order has shipped, we’ll email you with tracking details so you can follow its journey to your home.

How much does shipping cost?

Standard shipping is free of charge. For those interested in White Glove please contact us to discuss costs and availability.

Can I change my delivery address after placing an order?

Please contact our Concierge Team as soon as possible. Address changes are only possible before the order has shipped.

Do I need to be home to accept delivery?

Yes. A signature is required for most deliveries unless otherwise noted. Carriers will work with you to schedule a time that

What happens if my item arrives damaged or defective?

Email rovexmaria@roveconcepts.com within 3 business days of delivery with photos and a description of the issue. We'll review and resolve it quickly through replacement, repair, or credit.

Payments, Vouchers & Discounts

Can I split payment between two methods?

At this time, only one payment method can be used per order at checkout.

When will I receive my Member Voucher?

Member vouchers are issued 30 days after delivery or pickup. You'll receive an email with all the details when your voucher is ready.

How long are vouchers valid?

Vouchers are valid for 6 months from the date of issue and can be used toward future purchases of furniture, accent, or décor.

How do I apply store credit to my order?

Store credit is automatically available at checkout and will appear as a payment option. It cannot be applied retroactively.

When will my refund be processed?

Refunds are issued to the original payment method within 5 business days of return confirmation. Store credit will be applied if the original payment method is unavailable.

What does the Rove Concepts Membership offer?

Rove Members enjoy 25% off sitewide, early access to new arrivals, and exclusive insider perks. Plus, you'll receive a voucher worth 10% of your product purchase to use on a future order. It's our way of rewarding your investment in timeless design. Trade professionals can also apply for exclusive benefits through our Trade Program.

Product

Can I order fabric swatches?

Yes. You may order up to 12 complimentary swatches at any time. For an elevated sampling experience, a curated Designer Swatch Box is also available for $50 at swatch checkout.

Will my swatch exactly match the fabric I receive?

While we strive for consistency, subtle variations may occur due to lighting, screen settings, and dye lot changes. We recommend ordering swatches to experience the true color and texture in your space. Please allow for a 10–15% variance between dye lots.

What does sofa orientation mean?

Our sectionals are available in left-hand facing and right-hand facing orientations. When facing the front of the sofa, a left-hand facing chaise is positioned on your left, and a right-hand facing chaise is on your right. Some models are modular or reversible, offering flexible configurations to suit your layout.

What is a good double rub count?

For residential settings:

3,000–9,000: Light duty (occasional use)
9,000–15,000: Medium durability
15,000+: Heavy duty (ideal for everyday use and family homes)
30,000+: Exceptional durability, suitable for high-traffic spaces.

For commercial environments, we recommend 15,000+ double rubs for lasting performance.

Do you offer design consultations?

Yes. Our complimentary virtual design consultations are available exclusively to Rove Members. Schedule your personalized session via our Contact Us page.

How do I care for my furniture?

Please visit our Product Care page for detailed cleaning instructions, material guidelines, and rub counts to preserve the integrity of your pieces.

Are your pieces family- or pet-friendly?

Yes. Many of our high-performance fabrics feature a rub count of 15,000+, making them well-suited for households with children or pets. Visit our Product Care page for material-specific care recommendations.

Are cushion covers machine washable?

Machine washing is not recommended. For spot treatment, blot gently or opt for professional dry cleaning. For inquiries about specific models with removable covers, please email rovexmaria@roveconcepts.com.

How do I know if an item will fit in my space?

Full product and packaging dimensions are listed on each product page. If you're unsure, contact us for support. Returns due to sizing issues are subject to return fees.

Will my furniture arrive assembled?

Some items require assembly. Assembly details are listed on each product page, and instructions are included.